Service Standardization

Service Standardization

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Operational Audits

Operating assessments are the most effective way to create an action plan toward improvements. A comprehensive operational assessment is a top-to-bottom approach to the entire business

What do I look at?

I evaluate all processes and systems, standards of operations, guest and employee experience factors, cost controls, quality of products and services, price versus value relationships, execution of the known standards, training and leadership.

You will receive a thorough on-site assessment of current operations and specific measurable recommendations for improving efficiency and maximizing profitability.

What assessments will I conduct?

• Profit & Loss / financial review of client provided documents
• Buying, vendor relationships, and cost controls
• Local competition review
• Marketing, market position, and branding
• Menu evaluation including item placement, design, and functionality & profitability
• Operating systems including accounting, scheduling, inventories, purchasing
• Training evaluation and systems
• Labor, productivity, scheduling evaluation and recommendations
• Food cost analysis & reduction recommendations from provided financial documents
• Beverage cost analysis from client provided financial documents
• Maintenance and Utility review
• Controllable cost review
• Accounting review
• Inventory controls
• Physical property review
• Sales driving Strategies
• Standardization of systems and processes
• Recommended Action Plan
• Any other item requested by you

LET’S TALK

Does this service look like something you need?

Tell me about your project and let’s make it happen!

 

In-House Training

In the highly competitive restaurant market, with a wide selection of restaurants all vying for discerning customers, it is essential to maintain and grow your customer base. Being renowned for your ability for consistently good service and wonderful food are key to your ongoing success.

For this very reason, I have developed a training program specifically designed for the restaurant market, no matter how large or small your operation.

My classes assist your delegates in understanding all aspects of front of house service excellence, and are designed to ensure optimum client satisfaction.

As high caliber hospitality expert I guarantee to take your staff’s front of house service skills to the next level, ensuring invaluable repeat and referral business for your restaurant.

LET’S TALK

Does this service look like something you need?

Tell me about your project and let’s make it happen!

 

Implementation of Standard

High-quality standards have become the key factor of competitiveness: for successful businesses, excellent customer service is at the heart of everything they do. With that said, I build my service implementation programs with the essential components of excellent guest experience in mind. We can divide these components into the following 12 categories:

–  Customer service in all aspects
–  Professionalism and knowledge of staff
–  Customer service efficiency, looking after the client’s wellbeing
–  Hospitality and personal approach
–  Appearance, use of language and communication of staff
–  Manners and courtesy
–  Sales opportunities and skills
–  Range and quality of goods and services
–  Serving, presentation, and quality of food and drinks
–  Cleanliness of the premises, tableware, and equipment
–  Technical condition and safety of equipment and other items
–  Other factors and their compliance with global business practice

LET’S TALK

Does this service look like something you need?

Tell me about your project and let’s make it happen!